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Hi, it's me, Meg. I hired my very talented friend & copy editor, Andy, to write the FAQs for me after I sent her half-baked notes on these topics. She's *very* professional. Any notes in italics are from me, personally. 

About Page.

page. operates from Salt Lake City, UT.

page. was founded by Meg Livingston as a community for the book-loving girls, gays, and theys to have a place to buy cute merch and debate over who our favorite bat boy is. She also refused to write her own bio & made her best friend do it.

Learn more about Meg & page. here.

Shipping + Delivery

Orders are fulfilled Monday through Friday, typically within one day of when your order was placed. Orders placed within the domestic United States are shipped USPS Ground from SLC, UT. You can typically expect your package to arrive in 2-4 business days, depending on which state you reside in. 

We love our international besties and offer a variety of shipping options. At checkout, enter your shipping details to determine what those options are. 

Send us an email as quickly as you can to correct any order issues. We can make changes before our mom squad ships out your order. However, if your item has already shipped, there is nothing we can do.

USPS occasionally will mark packages delivered up to 48 hours prior to delivery. If your order still hasn't arrived within two days after delivery, send an email to hello@pagetheshop.com

Product + PURCHASING

Kindle sizing can be confusing, but we have you covered! Check out our comprehensive guide to finding your Kindle’s model here.

Every order placed includes a complimentary zip pouch and bookmark. Orders with multiple cases will still receive one zip pouch and bookmark. You will be able to purchase additional pouches in the near future. 

Customers cannot choose their free pouch, unless one is purchased separately. (This was a very demure way to say no.)

All orders come with a free, surprise bookmark. Occasionally, they are available to purchase. 

Recently, page. began transitioning all inventory over to a new model with a fun, free inner strap for comfortable hand-holding. However, because of the nature of small businesses, switching all inventory over to the new model will be a slow process. This allows for a more cost-effective and sustainable changeover. 

page. will not guarantee that any case will include this strap, until mid-2025, when the entire inventory has been switched over. Additionally, customers will not be provided with a list of which styles and sizes may include a strap. Returns initiated due to the lack of a strap will not be honored. 

This strap ordeal has been a supreme pain in my [peach emoji]. 

Yes, but they are not water-proof and should not be submerged frequently. Do not expose your case to anything with a high oil content like excess sunscreen or lotion, as that can cause damage to the case’s ink. page. is not liable for damage caused by this. 

Yes! Our cases will initiate your device to sleep and wake up when the cover closes and opens.

No, they do not. Most users naturally hold the cases closed when in use, so an additional magnet is redundant.

New styles launch every month. The best way to stay in the loop is to follow us on Instagram.

If there are any sizes you hope to see in the shop, please let us know. 

Returns & Exchanges

We understand that ordering the incorrect size does occur. Per page.’s return policy, returns are eligible for in-store credit only. No refunds will be provided. To initiate a return, please email hello@pagetheshop.com with your name, order number, reason for return, and any applicable photos of the product in question. 

Send an email to hello@pagetheshop.com with your order number and a photo of the damage. We’d love to help!

General Questions

page. consists of a small team, but we will still try to respond to emails within 24 hours of receiving them during the week (M-F, regular business hours). We do not respond to emails during the weekend. This is not Amazon, angels. I am so sorry! 

page. tries to restock as frequently as possible, typically once a month. If a style or size is sold out, it is very likely to restock in the future. 

You can sign up for restock notifications on the page for the particular style you would like. You can opt for a text or an email reminder.

Not often. As a small business, page. carries a lot of unseen overhead, including paying our lovely mom squad, packaging, marketing, etc. Thank you for shopping small!

page. is staffed by a team of moms who work late after the kids are in bed. They package your orders, prep all the product & make sure page. is running well.

Short answer: just a bunch of hot moms listening to Chappell Roan while sending out your orders between 8 PM & midnight.

Work with page.

Always. page. offers a competitive licensing deal and would love to work with matches page.’s aesthetic.

Please fill out this form to see if you would be a good match!

page. is excited to offer wholesale to brick-and-mortar shops who would like to carry our product. Our program is specifically tailored towards small, women and queer-owned shops. Please fill out this form to apply for a wholesale account.

Any other questions? 

If you have any other questions, please reach out to us at hello@pagetheshop.com